Privacy Policy

Last Updated: November 24, 2025

1. INTRODUCTION

Welcome to Profplanet ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website profplanet.com and use our online learning platform services.

By accessing or using Profplanet, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for an account
  • Enroll in a course
  • Make a payment
  • Contact our support team
  • Submit weekend challenges or assignments
  • Participate in community discussions

This information may include:

  • Full name
  • Email address
  • Phone number
  • Physical address
  • Payment information (processed securely through third-party payment processors)
  • Profile information (photo, bio, social media links)
  • Educational background
  • Employment information

2.2 Information Collected Automatically

When you access our platform, we automatically collect certain information:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Clickstream data
  • Cookies and similar tracking technologies

2.3 Learning Data

We collect information related to your learning activities:

  • Course enrollment and completion status
  • Progress through phases and lessons
  • Code challenge submissions and scores
  • Knowledge check responses
  • Time spent on learning activities
  • Certificate achievements
  • Payment history for course phases

2.4 Communication Data

We collect information from your communications with us:

  • Support ticket messages
  • Email correspondence
  • Feedback and surveys
  • Student ratings and reviews

3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

3.1 Platform Operation

  • Create and manage your account
  • Process your course enrollments
  • Deliver course content and materials
  • Track your learning progress
  • Generate and issue certificates
  • Process payments and maintain payment records

3.2 Communication

  • Send you course updates and notifications
  • Notify you about cohort start dates
  • Remind you of payment due dates
  • Respond to your support inquiries
  • Send administrative information about the platform

3.3 Improvement and Analytics

  • Analyze platform usage and student engagement
  • Improve our courses and learning materials
  • Develop new features and programs
  • Conduct research on learning outcomes
  • Generate analytics and reports

3.4 Marketing (with your consent)

  • Send promotional emails about new courses
  • Share platform updates and announcements
  • Offer special promotions or discounts

3.5 Legal and Security

  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect against fraud and abuse
  • Maintain platform security
  • Resolve disputes

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment processors (for handling transactions)
  • Email service providers (for sending notifications)
  • Cloud hosting providers (for data storage)
  • Analytics services (for platform improvement)
  • Customer support tools

4.2 Cohort Members

Limited information (name, profile picture) may be visible to other students in your cohort to facilitate peer learning and community support.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.

4.4 Business Transfers

If Profplanet is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Provide you with our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

After account closure or course completion:

  • Learning records and certificates are retained for verification purposes
  • Account information may be retained for up to 7 years for legal and financial compliance
  • You may request deletion of your data (subject to legal retention requirements)

6. YOUR RIGHTS AND CHOICES

6.1 Access and Update

You can access and update your personal information through your account settings.

6.2 Data Deletion

You can request deletion of your account and personal data by contacting us at info@profplanet.com. Note that some information may be retained for legal compliance.

6.3 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or by updating your communication preferences in your account settings.

6.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

6.5 Data Portability

You can request a copy of your personal data in a portable format.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze platform usage
  • Improve user experience

Types of cookies we use:

  • Essential cookies: Required for platform functionality
  • Performance cookies: Help us understand how you use the platform
  • Functional cookies: Remember your preferences
  • Analytics cookies: Collect aggregated usage data

8. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of data in transit (SSL/TLS)
  • Secure data storage
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

9. CHILDREN'S PRIVACY

Our platform is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

10. THIRD-PARTY LINKS

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice on the platform

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the platform after changes constitutes acceptance of the updated policy.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Profplanet
Support Email: info@profplanet.com
Website: profplanet.com

For data protection inquiries or to exercise your rights, please include "Privacy Request" in your email subject line.

14. GDPR COMPLIANCE (For EU Users)

If you are located in the European Union, you have additional rights under GDPR:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

15. KENYAN DATA PROTECTION

We comply with the Data Protection Act, 2019 (Kenya) and regulations issued thereunder. If you are in Kenya, you have rights under this Act including the right to access, correct, and delete your personal data.

By using Profplanet, you acknowledge that you have read and understood this Privacy Policy.